What Is Proof of Delivery (POD)?
Proof of delivery is the record that your goods reached the right person at the right time. For businesses, it is the difference between an invoice paid without question and a dispute you cannot win.
What counts as proof of delivery?
A strong POD combines several signals: the recipient's signature, a timestamp, the delivery location and — increasingly — a photo of the item at the delivery point. Together they answer the three questions every dispute asks: what was delivered, where, and when.
Why POD matters for your business
POD protects you in chargebacks and non-delivery claims, supports faster invoicing when customers demand evidence before paying, and gives you an audit trail for compliance-heavy industries like healthcare, legal and construction. It also stops internal questions — you can show colleagues and customers exactly what happened.
Digital POD on DropYou
Every DropYou booking includes digital proof of delivery with signature and photo capture. The courier records it on completion and it is stored against your booking in your account, ready to download or forward whenever you need it.
Good POD habits
Ask the courier to obtain a signature rather than accepting a contactless drop when the goods are valuable, check the photo shows the item at the correct door or reception desk, and keep your account records organised so any POD is retrievable months later if a query arrives.
Ready to book a courier?
Compare instant quotes from available couriers and book in minutes.
Get an Instant Quote
