DropYou Privacy Policy

1. Overview

This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use the DropYou mobile app or website (collectively, the “Platform”). We are committed to ensuring your privacy is protected and that your data is handled in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully. By using our services, you agree to the terms outlined here

2. Who We Are

DropYou is a logistics technology platform operated by FAS Logistics Ltd, registered in England and Wales, company number 14253260. Our registered address is:
22–28 Wood Street, Doncaster, DN1 3LW
Email: support@dropyou.co.uk
FAS Logistics Ltd is the Data Controller of your personal information — that means we decide how and why your data is used.

3. Purpose of Data Processing

We collect and process personal data to:

• Provide, manage, and improve our logistics and delivery services
• Match customers with suitable delivery drivers
• Comply with legal and regulatory obligations
• Facilitate payments and resolve disputes
• Send communications about service updates and promotions (if opted in)

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual obligation – to deliver the services you’ve requested
• Legitimate interest – to run and grow our business securely and efficiently
• Consent – for optional services like marketing (you may withdraw consent at any time)

5. What Data We Collect

We collect the following types of data:

a) Customer Data

• Full name, email, phone number, billing and delivery address.
• Pickup and drop-off contact details.
• Package size, weight, quantity, declared value.
• Location data (including optional What3Words data).
• Payment and order history.
• Feedback or reviews submitted through the Platform or third-party providers (e.g. Trustpilot)

b) Driver Data

• Name, contact information, driver’s licence details.
• Proof of identity and right to work in the UK.
• Vehicle details (registration, insurance, MOT).
• Public liability and goods-in-transit insurance (if applicable).
• Stripe or third-party payout setup (we do not store financial account info directly).

We may also process identity verification and fleet operator data for compliance checks.

6. How We Collect Data

We may collect personal data directly from:

• Forms you submit on our app or website.
• Communications via phone, chat, email or social media.
• Job Requests and deliveries you make or complete on the platform.
• Public records or verified third-party databases (for background and identity checks).
• Payment and order history.
• Feedback or reviews submitted through the Platform or third-party providers (e.g. Trustpilot)

We also use automated tools like cookies, web beacons, and analytics software to understand user behaviour and improve functionality. Please refer to our [Cookies Policy] for details.

7. Sharing Your Data

We share your data only when necessary to deliver the service or meet legal obligations. Data may be shared with:

• DropYou delivery partners (e.g. Drivers, for contact and location info).
• Payment providers like Stripe.
• Identity verification services.
• Marketing tools and analytics providers (e.g. Google, HubSpot, AWS).
• Customer feedback platforms (e.g. Trustpilot).
• Feedback or reviews submitted through the Platform or third-party providers (e.g. Trustpilot)

All third-party services used by DropYou act under contract as data processors and are obligated to handle your data securely and lawfully.

8. Marketing

We may send you promotional content via email or SMS — only if you’ve opted in.
You can withdraw your consent at any time by clicking the “unsubscribe” link in our emails or by contacting us at support@dropyou.co.uk.

9. Data Retention

We only retain your personal data for as long as necessary:

• To fulfill the purpose for which it was collected.
• To meet our legal, tax, and regulatory obligations.
• To handle any disputes or enforce our agreements.

Once no longer needed, data is securely deleted or anonymised.

10. Your Rights

You have the right to:

• Access a copy of your personal data.
• Request correction or deletion.
• Restrict or object to processing.
• Request transfer of your data to another provider.
• Withdraw consent at any time.

To exercise these rights, please email: support@dropyou.co.uk. We aim to respond within one calendar month.

11. Data Security

We apply strict security measures to protect your data, including:

• Encrypted data transmission.
• Secure cloud infrastructure (AWS).
• Regular access audits and role-based permissions.
• Internal training and compliance protocols.

Please note: calls to and from our office may be recorded for training and security purposes.

12. International Transfers

We primarily process data within the UK. If data is transferred internationally, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to comply with UK GDPR standards.

13. Complaints

If you have a concern about how we handle your data, contact us first at:

FAS Logistics Ltd, 22–28 Wood Street, Doncaster, DN1 3LW You also have the right to complain to the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
0303 123 1113